Turnaround and Rush Service
Our typical turnaround for "print only" orders is 3-4 days. Stretched canvas usually takes 4-5 days. Special projects, processes, etc. may add additional time. Seasonal and/or large orders may also impact our turnaround. You may always contact us to discuss your needs and deadlines. We will always do our best to accommodate the needs of our clients. 48 hr. RUSH SERVICE for prints may be requested for an additional charge. PLEASE CALL US TO PRE-SCHEDULE!
What is a Giclée?
[ zhee-KLAY] n. 1. An archival, fine-art print created via digital inkjet printing utilizing museum-quality papers and canvas as well as using pigmented inks. AKA: Archival Pigment Print 2. Most often associated with reproductions; a giclée is a copy of an original work of art that was originally created by conventional means (painting, drawing, etc.) However, photographic or computer-generated imagery printed using this method can be considered original since they are not reproductions at all but rather museum-quality prints created from a digital image file.
Our studio is open to the public Mon-Fri 9:00 AM to 6:00 PM and Saturday10 AM to 5 PM EST. No appointment is necessary to place an order in person or to review samples, etc. Live ONLINE CHAT is available during normal business hours. You are welcome to send us an email or leave a message. We will reply as soon as possible.
How to Apply a Discount or Promo Code
All coupon and group codes must be entered in the shopping cart prior to checkout to be applied. No coupon codes will be honored after purchase has been made.
Acceptable Image File Formats
We prefer JPEG or TIFF images. Maximum file size for upload is 100MB. PDF files may also be submitted. Vector files (.AI, .EPS) must first be converted to one of these formats before uploading. Preferred color space is Adobe RBG 1998. CMYK and sRGB will be converted snd may cause some color shifts.
We prefer most images to be 300 dpi (ppi) at the desired size but large images will print very well at 150 dpi. Send us the highest resolution file you have. If not sufficient, we can often "up-rez" images for acceptable results. We can send a "detail proof" (section of image at desired image size) for $7.50 so you may evaluate. Editing charges may apply.
Guarantee and Returns
We offer a 100% satisfaction guarantee*. If you are not completely satisfied, we will gladly exchange, reprint, or issue a full refund, provided the issue is reported to us within 10 days of delivery. Please notify us at email@example.com and someone will contact you to discuss the issue.
*We CANNOT guarantee 100% color accuracy on prints made from your submitted files. If your work is extremely "color-critical", we suggest ordering a proof print, (8.5x11 on your choice of media). A hard copy is the best way to see how your colors will print.
Generic profiles for soft proofing are also downloadable from this online store. Proper knowledge and use of ICC profiles in PhotoShop or LightRoom can provide a more accurate visual as to how your files will print. If you do not have monitor calibration hardware, we can provide a screen accuracy test file to evaluate your monitors color rendition.
If match prints are provided, we will color correct in-house for $23.75 and make every effort to match or come as close as possible. Due to variations in paper types, ink sets and equipment, some color variations may still occur.
We carefully calibrate, test and evaluate all the materials we sell; papers, canvas, varnish, mat board, etc. You may notice that we indicate specific brand names in our descriptions so you are assured consistent results when placing future reorders. Breathing Color Chromata LYVE canvas is the best on the market and made in the USA. Belgian Linen is the most luxurious print media and has been used for centuries by the Masters such as Rembrandt, Van Gogh, Monet and Dalî . Hahnemühle, Canson, Arches and Somerset are all "old world" fine art paper mills that have produced archival, cotton rag fiber papers for centuries. Museo Silver Rag has consistently taken top awards in print quality competitions. Canon Lucia EX pigmented inks have the largest gamut (color range) of reproducible color. Archival prints on fine art papers or canvas will last for many decades with proper care.